"I appreciate your honesty, non-pushy salesmanship and the knowledge of the products that you represent. You took the time to discuss the product lines in detail and made suggestions on what size of equipment would best suit our needs. Although it should not have been a surprise, your installation crew was very neat, courteous and well mannered, both in their appearance and speech. They put down protective flooring before removing the old equipment or bringing in the new. The job has a few obstacles to overcome, and the crew handled it with ingenious ways. The area was swept, and all the debris was taken away, as if they were never here. Your installers, Wayne and Dennis, are an asset to your company. Your company has the knowledge, professionalism and the staff every bit as good as the product they sell. I strongly recommend you and your company to anyone who needs HVAC work in the future."
— Donald M
"Peace Be with you!
"Congratulations on a job well done. When you came to see us, you assessed our needs and promised us the best product, skilled craftsmen to do the job, a good price, and best of all you promised us you would not wreck our house. Now we had other companies assess our job and offer us the same things, but something made us pick you. And I am glad we did because you did everything you promised.
"You came when you said, you did a great job, and you came back and made sure we were satisfied. The job was tough, but your men were determined to overcome every obstacle and whatever it took, they were going to do the job, and they did. I still can't believe some of the obstacles they overcome and ingenious ways they solved problems. I strongly recommend your company to anyone who needs air conditioning, because in my book you are the best."
— Noah M
"We thank you! We cannot say enough about the wonderful job you and your men did while installing a new furnace and air conditioning unit in our home. Even though they encountered a few problems, they were handled in a very professional, neat, and organized manner. We are extremely satisfied with a job well done.
"Your company definitely deserves an 'A+,' and we would highly recommend your company to our family and friends. We also would like to give an "A+" to the personnel in your office who were very friendly and knowledgeable about any questions we had. It was very nice to deal with such pleasant people. Thanks again and keep up the good work!"
— Jim & Sandy R
"We just want to say thank you for the wonderful service you and your company provided to us. We appreciated your non-pushy salesmanship and honesty right up front. We would usually have had a few other quotes, but we liked your approach and information that was provided. The installation was done with efficiency and professionalism.
"We have just completed our first summer with central air and absolutely love it. We can even say that after having received two electric bills, for June/July and July/August. The first was $47.00; the second was $50.00. We kept the thermostat at a comfortable 75 deg, during the day and 73 deg. at night (we sleep upstairs). Thank you for recommending the right size and cost efficient unit for our home. And again thank you for the excellent service we received."
— Jerry and Julie B
"Words cannot express how pleased I am to have found such a wonderful company as Len's Refrigeration. From the initial phone call inquiring as to getting a quote on a furnace and an air-conditioning unit, to Len's promptness in coming out to inspect and give me a quote, as well as the A plus service that was accomplished at my home with I cannot begin to state how professional everything was handled.
"Please pass on my sincere thanks for the work that was performed by John, Eric, and Len. These men did an excellent job, and they left my home with no telltale signs of workmen even being there except for the new furnace and air-conditioning unit.
"I am a very satisfied customer and would highly recommend Len's Refrigeration to anyone in need of your service. Terri, you helped answer a lot of questions -- you are a good spokesperson and an asset to the company. Thank you all."
— Deneice K V
"We just wanted to take a moment to tell you how impressed we were with the work your company did at our home. The workmen were so knowledgeable and so helpful with all our questions. They left our home so clean and took such care in making sure our floors were covered so nothing would happen to them. It was a pleasure having then in our home.
"My husband and I had several firms out to give us estimates, and we know that we made the right choice in choosing Len's Refrigeration, A/C & Heating, Inc. Thank you for a job WELL DONE! It was OUR pleasure! John and Bob were the workmen who handled our job. They were very professional hard workers and knew what they were doing."
— Bill & Cheryl H
"I just wanted to take a few minutes to let you know how much we appreciated the fast installation of our new air conditioner. Thank you ever so much for taking into consideration the health problem. It has been a pleasure dealing with your company."
— Rosemary H
"I have been a customer of Len's for many years and have always been pleased with the professionalism and workmanship of your technicians. I would like to mention one technician, in particular, Jay Smith because in addition to being professional and having expertise in his field, his dedication to problem solving is to be commended.
"Last week I noticed in my basement, a faint odor, which resembled something burning. Although a very slight smell at first, it did increase over a two-day period. The smell seemed to originate from around the furnace, so I called Len's to ask if someone could come out that evening.
"After checking the furnace to eliminate a possible source, Jay checked other possible sources as the smell persisted. He asked if there were any other electrical items in the area. However, there was no definite smell around those appliances. I walked to the other side of the basement and noticed the odor increasing. After walking into one of the rooms, it was clear that the source of the odor was coming from that particular room. After entering the room, Jay noticed one of the switches in the "on" position. The switch had not been used for years and must have been inadvertently turned on by one of our recent guests.
"Once he turned the switch off, we realized that a ceiling vent had been on, yet there was no sound. Jay found the casing in the ceiling vent to be extremely hot and removed the vent cover. I am very grateful to Jay for locating the problem, as it could have become a serious situation. I think Jay's concern for safety and his humanitarian outlook, are to be recognized. Thank you for employing such an efficient, competent, and knowledgeable technician."
— Karen S
"I would like to take the opportunity to commend you and your firm on your service and products. After receiving estimates from several firms, you offered the best and most complete package to heat and cool my home. Most specifically, the additional ductwork to the second floor. The solution you provided seemed almost revolutionary compared to the rest, and it is working perfectly.
"Airflow to the upstairs is more than adequate, and the registers and ducts had to be throttled back. It was also the least expensive. The quality and workmanship of your installers under your personal direction was excellent. Your personal attention to detail is much appreciated. I especially liked your personal response to my telephone questions to fully explain the operation of the units and your offer to return to my home to demonstrate the equipment.
"All in all, with your excellent service, top quality Trane products and most reasonable price, it is easy to see why your reputation is of the highest standing. I feel more than confident to recommend your firm to anyone looking for HVAC services. It is quite evident you have gotten your reputation the old fashioned way; you earned it."
— Theodore J
"It's easy to get so caught up in the activities of everyday life that you forget to tell people how much you value their work and service. That's why I wanted to make certain I took the time to let you know how much I appreciate your recommendation of a Trane heating and cooling system for my home, as well as the excellent service your company has provided.
"As someone who also helps run a small contracting business, I can appreciate all the hard work it takes to acquire new customers as well as keep them satisfied. Throughout the course of the purchase and installation process, you and your staff kept me apprised of the details and installation timelines on a very prompt and efficient manner. The work performed by you and your crew was completed on time and in accordance to what you had initially discussed with myself at our first meeting.
"Not only does the heating system perform exceptionally well, the design and installation workmanship has exceeded my expectations. Again, thank you for everything you have done for my family and me, to make this purchase a very pleasant experience. I will definitely recommend your company to other prospective buyers who are in need of similar systems."
— Jerry V